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Returns Policy
We want you to be fully satisfied with your purchase. If something is not quite right, we offer straightforward returns and exchanges.
Return window: 30 days from the delivery date
Exchanges: Free size or color exchanges within 30 days (US orders)
Support: support@devereuxhyde.example • +1 (555) 012-3456
Who can return
- Orders placed directly with Devereux & Hyde (website or showroom)
- Gift returns with a gift receipt or order number (DH-#####)
If your purchase was made through a retailer, please contact them directly, as their policies will apply.
Eligibility checklist
To qualify for a return or exchange, items must be:
- New, unworn, unwashed, and unaltered
- In original packaging with all tags attached
- Free of odors, pet hair, stains, or marks
- Accompanied by proof of purchase (order number or receipt)
We recommend trying on items indoors to keep them in returnable condition.
Not eligible for return
- Final sale or clearance pieces marked “Final Sale”
- Custom, personalized, or made-to-measure items
- Altered or tailored garments after delivery
- Gift cards
- Items showing wear, damage, or missing tags/packaging
We reserve the right to refuse items that do not meet these conditions.
How to start a return or exchange
- Email support@devereuxhyde.example with your order number (e.g., DH-27491), the item(s), and reason.
- We will provide a Return Authorization (RA) and instructions. US exchanges receive a prepaid label.
- Pack the item securely and include your RA inside the package.
- Ship within 30 days of delivery using a trackable service and retain your receipt.
Unauthorized returns without an RA may be delayed or declined.
Exchanges
- US orders: One free size or color exchange per order within 30 days, subject to availability. We cover outbound shipping for the exchange.
- International orders: Exchanges are processed as a return plus a new purchase due to duties and shipping. Our team will assist with reordering at the correct size.
If your desired item is unavailable, we can issue a refund or store credit.
Refunds
- Method: Refunded to the original payment method
- Timing: 5–10 business days after we receive and inspect your return (processing times may vary by bank)
- Shipping: Original shipping charges are non-refundable
- Discounts: Refunds reflect the amount paid after any discounts
Store credit: Available upon request instead of a refund
Return shipping costs
- US returns for refund: You may use your own carrier, or request a prepaid label. If you use our label, the cost will be deducted from your refund. Defective or incorrect items qualify for free return shipping.
- International returns: Customers are responsible for return shipping, duties, and taxes. Please mark the parcel as “Return of goods” to avoid additional import fees.
Damaged, defective, or incorrect items
If your order arrived damaged, defective, or not as expected, please contact us within 7 days of delivery:
- Email photos and your order number to support@devereuxhyde.example
- We will arrange a replacement or refund and cover all related shipping
Gifts
With a gift receipt or order number, we can provide store credit to the recipient or exchange the item.
Refunds to the purchaser’s original payment method require the purchaser’s authorization.
Holiday returns
Orders placed between November 15 and December 31 qualify for extended returns through January 15 of the following year, provided they meet our eligibility conditions.
Bundles and free gifts
If you are returning part of a bundle or an order that included a free gift:
- Return the free gift as well, or
- Keep it and we will deduct its retail value from your refund
Environmental note
Whenever possible, please reuse the original packaging. It helps protect your item and reduces waste.
Need help?
Email: support@devereuxhyde.example
Phone: +1 (555) 012-3456
Hours: Monday–Friday, 9:00 AM – 6:00 PM (PST)
This policy applies to purchases made directly from Devereux & Hyde and may be updated from time to time.